1. Who we are and how these terms work
The trading name Acceler8 is an authorised trading name of Balance Batteries Ltd (Henceforth, Balance Batteries Ltd T/A Acceler8). These Terms of Service apply when you access or use the Acceler8 website, software-as-a-service platform, related applications, APIs, support, documentation, and any other services we make available (the Services).
By creating an account, clicking to accept these terms, signing an order form, or using the Services, you agree to these terms. If you use the Services on behalf of an organisation, you confirm that you have authority to bind that organisation. In these terms, 'Customer', 'you' and 'your' mean the person or organisation using the Services.
2. Orders, plans and account setup
Your selected plan, plan duration, quantity limits, fees, users, usage allowances, support level, and any special commercial terms will be set out on our pricing page, in the checkout flow, or in an order form agreed between us.
Unless we expressly agree otherwise in writing, Acceler8 plans are one-time purchases rather than automatically renewing subscriptions. At the end of a purchased plan period, the account reverts to PAYG automatically. Any unused credits already on the account remain available unless reduced or removed under these terms, a valid refund, or applicable law.
You must provide accurate account, billing, and contact information and keep it up to date.
You are responsible for all activity under your account, including activity by your users and anyone using your credentials.
You must keep login details secure and notify us promptly if you suspect unauthorised access.
We may accept or reject an order where reasonably necessary, for example if information is incomplete, payment fails, or the proposed use would breach these terms.
3. Licence to use the Services
Subject to your compliance with these terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during your active plan period or, for PAYG accounts, while your account remains active and in good standing, for your internal business purposes. We reserve all rights not expressly granted to you.
4. Acceptable use
You agree to use the Services lawfully, fairly, and in a way that does not harm Acceler8, other customers, or third parties. You must not:
- copy, modify, reverse engineer, decompile, or attempt to extract the source code of the Services, except where law allows this despite the restriction;
- resell, rent, lease, sublicense, or provide the Services to third parties unless your plan or a written agreement allows it;
- bypass, disable, or interfere with security, usage limits, rate limits, monitoring, or access controls;
- upload malicious code, conduct vulnerability testing without written permission, or attempt unauthorised access to systems or data;
- use the Services to infringe intellectual property, privacy, publicity, consumer protection, employment, export, or other legal rights;
- submit unlawful, harmful, deceptive, defamatory, discriminatory, or abusive content; or
- use the Services to build a competing product by copying non-public features, functionality, or user experience.
5. Customer data and content
You retain ownership of the data, content, files, prompts, outputs, records, and other materials you or your users submit to the Services (Customer Data). You grant Acceler8 a limited licence to host, process, transmit, display, copy, and use Customer Data only as needed to provide, secure, support, improve, and operate the Services and as otherwise permitted by these terms or your instructions.
You are responsible for the accuracy, quality, legality, and permitted use of Customer Data. You confirm that you have the rights and permissions needed for us to process Customer Data in connection with the Services.
6. Confidentiality
Each party may receive non-public information from the other party that is marked confidential or should reasonably be understood to be confidential. The receiving party will use that information only to perform or receive the Services, protect it using reasonable care, and disclose it only to personnel, contractors, advisers, and service providers who need to know it and are bound by confidentiality duties. Confidentiality obligations do not apply to information that is public, already known, independently developed, or lawfully received from another source without confidentiality restrictions.
7. Data protection and security
We will maintain reasonable administrative, technical, and organisational safeguards designed to protect Customer Data against unauthorised access, loss, misuse, and alteration. Our Privacy Policy explains how we collect and use personal data. If the Services involve processing personal data on your behalf, the parties will enter into any required data processing agreement.
8. Third-party services and integrations
The Services may integrate with or link to third-party products, platforms, applications, APIs, websites, or services. Third-party services are governed by their own terms and privacy notices. We are not responsible for third-party services, but we will use reasonable care when selecting core service providers that support the Services.
9. Fees, taxes and payment
You agree to pay all fees for your selected plan or order. Unless stated otherwise, fees are exclusive of taxes, duties, bank charges, and similar governmental charges, which you are responsible for paying where applicable.
Plan fees are billed in advance at the time of purchase unless the order states otherwise.
Usage-based fees, if any, may be billed in arrears or as described in the order or pricing page.
Payments are non-cancellable and non-refundable except as stated in the Refund Policy, an order form, or mandatory law.
If payment is overdue, we may suspend access after giving reasonable notice, unless you are disputing the amount in good faith and cooperating to resolve it.
We may update our pricing for future purchases by giving reasonable advance notice on the pricing page, in checkout, or through another appropriate commercial notice.
10. Trials, beta features and changes to the Services
We may offer free trials, pilots, previews, or beta features. These may be limited, changed, or withdrawn at any time and are provided without service commitments unless we agree otherwise in writing. We may improve, modify, or discontinue parts of the Services, but we will not materially reduce core paid functionality during an active paid plan period without a reasonable workaround, replacement, credit, refund, or termination right where appropriate.
11. Support and availability
We will use commercially reasonable efforts to keep the Services available and to provide support in line with your plan or order. We may perform maintenance, deploy updates, or take emergency action to protect the Services. We will try to minimise disruption and provide notice where practical.
12. Intellectual property
Acceler8 and its licensors own all rights in the Services, including software, design, workflows, interfaces, models, documentation, templates, know-how, trademarks, and related intellectual property. You own Customer Data. We may use aggregated or de-identified information derived from use of the Services for analytics, benchmarking, security, and improvement, provided it does not identify you, your users, or confidential information.
13. Feedback
If you provide ideas, suggestions, or feedback, you grant us a perpetual, worldwide, royalty-free licence to use it without restriction or obligation to you. We will not identify you as the source of feedback without permission.
14. Warranties and disclaimers
Each party warrants that it has the legal power to enter into these terms.
Acceler8 warrants that the paid Services will materially perform in accordance with the applicable documentation and order. Your exclusive remedy for breach of this warranty is for us to use reasonable efforts to correct the issue or, if we cannot do so within a reasonable time, to provide a proportionate credit or refund for the affected period.
Except as expressly stated, the Services are provided on an 'as is' and 'as available' basis. We do not guarantee that the Services will be uninterrupted, error-free, or meet every requirement, or that outputs will be complete, accurate, or suitable for every purpose. You are responsible for reviewing and validating outputs before relying on them.
Acceler8 does not provide investment, legal, tax, accounting, fundraising, broker-dealer, or financial advice. Outputs are informational only and should not be relied on as investment recommendations.
15. Liability
Nothing in these terms limits liability that cannot legally be limited, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or wilful misconduct.
Subject to the previous sentence, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, or for loss of profits, revenue, goodwill, business opportunity, anticipated savings, or data, whether arising in contract, tort, negligence, strict liability, or otherwise.
Subject to the first paragraph of this section, each party's total aggregate liability arising out of or relating to the Services will not exceed the fees paid or payable by you for the Services in the 12 months before the event giving rise to the claim. For free Services, the cap is GBP 100 / USD 100 / local equivalent.
16. Indemnities
You will indemnify Acceler8 against third-party claims, losses, and reasonable costs arising from Customer Data, your breach of acceptable use obligations, or your unlawful use of the Services. Acceler8 will defend you against third-party claims alleging that the paid Services, as provided by us, infringe that third party's intellectual property rights, and will pay damages finally awarded or settlement amounts we approve. These indemnities apply only if the indemnified party promptly notifies the other party, allows reasonable control of the defence and settlement, and cooperates reasonably.
17. Suspension and termination
Either party may terminate for material breach if the breach is not cured within 30 days after written notice. We may suspend access immediately where reasonably necessary to protect the Services, comply with law, prevent harm, address security risks, or stop unauthorised or non-payment use. We will limit suspension to what is reasonable and restore access promptly when the issue is resolved.
When your account is terminated, or when a paid plan period ends without a further qualifying purchase, any paid-plan-specific access ends and the account reverts to PAYG unless we suspend or terminate the account under these terms. We may retain Customer Data for a limited period to allow export, comply with law, resolve disputes, prevent abuse, and maintain backups. You are responsible for exporting Customer Data before termination where export tools are available.
18. Consumer rights
The Services are primarily intended for business use. If you are a consumer, nothing in these terms affects statutory consumer rights that cannot be excluded or limited by law.
19. Changes to these terms
We may update these terms from time to time. We will give reasonable notice of material changes, for example by email, in-product notice, or posting an updated version on our website. Changes will not materially reduce your rights during an active paid plan period unless required by law or necessary for security, compliance, or product integrity.
20. Governing law and disputes
These terms are governed by the laws of England and Wales / your governing jurisdiction. The courts of England and Wales will have exclusive jurisdiction, except that either party may seek urgent injunctive or equitable relief in any appropriate court.
21. Contact
Questions about these terms can be sent to support@acceler8.vc